CUSTOMER SERVICE

This page is for customers that have already placed an order and includes post-purchase information.

Orders are shipped from overseas within 2 business days by AIRMAIL, and will be delivered by your local postal service within 7-14 business days (2-3 weeks) from the date of order. For your privacy, orders are shipped via AIRMAIL in unmarked envelopes. They arrive with only your name on the outside but do not contain any indication to the contents.

In the unlikely event that your questions are not answered by the the ShopRxToday Self Service Help / FAQs, or Policies page,
please email us at customerservice@ShopRxToday.com
(All emails are replied to within 2-3 business days depending on the complexity of your problem.)

MULTIPLE PACKAGE SHIPMENTS

In order to comply with import restrictions of many countries, some orders are often split up into multiple shipments. If you receive only part of your order, we ask that you wait 30 days from your original date of order. If your order does not arrive by the 30th day, email us at customerservice@ShopRxToday.com for an immediate reship of the missing part(s). Please refer to the policies page for more information.

CANCELLATION

Once orders are placed, they immediately begin processing and may not be cancelled.

RETURNS

We make every attempt to ship the correct products but in the event you do not receive the correct product(s), you may return them for a full refund, including your shipping cost. Unfortunately, this is the only reason we can accept returns as it is illegal to return pharmacutical products. In the unlikely event of a wrong shipment, please email customerservice@ShopRxToday.com with your order number and item wrongly received. An RMA number will be provided if a request is made within 45 days of your date of order.